19AUG

Outsourcing in Europe

Article by Xavier Marcenac
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Our insights on “Why Bulgaria?”

For many years now, corporates have been torn between the high costs of outsourcing customer service to European countries, and the low service levels often prevalent in offshore locations. Yet this is changing rapidly, with many companies recognizing South Eastern Europe as a viable location for customer service. Even though Central Europe offers mature industry and highly skilled players at around 50 percent of the cost of Western Europe that cost advantage increases even more in Southeast Europe.

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